Workshop “Contact Centre of the Future: Digital Transformation Best Practices”

07/11/2023 to 09/11/2023
Budapest, Hungary
Short description

The aim of the workshop is to share IOTA member tax administrations’ experiences of implementing digital transformation in order to improve the operation of Contact Centre functions.

The event will be a mix of presentations and Q&A in plenary along with the sharing of experiences, ideas and issues in working groups. The topics of presentations at the plenary sessions will focus on the challenges, difficulties and best practices regarding: